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Terms and Conditions

Last updated: September 2026

1. General information

The website https://ovride.coffee is owned and operated by SC OVRIDE COFFEE SRL, a Romanian legal entity with the following identification details:

  • Registered office: Sat Sânandrei (Com. Sânandrei), Str. Sf. Andrei nr. 27, Jud. Timiș, România
  • Business location: Sat Săcălaz (Com. Săcălaz), nr. cadastral 413579-C1, Jud. Timiș, România
  • CUI: RO51318140
  • Nr. Reg. Comerț: J2025011981003
  • Contact email: [email protected]
  • Legal representative: Emanuel Greucean

The website https://ovride.coffee (hereinafter referred to as “the Website”) exists to sell roasted coffee, accessories, and coffee brewing equipment.

2. Acceptance of terms

Accessing and using the website, as well as placing an order, implies unconditional acceptance of these Terms and Conditions.

OVRIDE COFFEE SRL reserves the right to modify the content of these terms without prior notice. The updated version is always available on this page.

3. Products

OVRIDE COFFEE SRL primarily sells:

  • coffee roasted in small batches;
  • equipment and accessories for brewing coffee.

Products are offered while stock lasts.

Product photos and descriptions are for informational purposes, and shades or details may vary slightly depending on the roasting process, packaging, or batch updates.

4. Orders

Orders can be placed exclusively online, through the website https://ovride.coffee.

After completing an order, the customer will receive a confirmation email attesting that the order has been registered, but this does not guarantee product availability.

OVRIDE COFFEE SRL reserves the right to cancel an order if the product is no longer available, payment was not completed successfully, or obvious system errors occur.

5. Delivery

We deliver by courier through the SmartShip platform, which lets us work with several couriers (for example Sameday, SmartShip Delivery or FedEx) and choose the right option for the delivery address. The options available at checkout are:

  • delivery to your address, in Romania and in European Union countries;
  • pickup from a Sameday point or EasyBox locker, in Romania.

As a separate option from courier delivery, personal pickup is available at the OVRIDE cafe, 6 Lucian Blaga Street, Timișoara. Pickup is possible only after the explicit email confirming that the products have physically arrived at the cafe and the order is ready for pickup.

Orders are prepared at the OVRIDE roastery in Săcălaz and then transported to the cafe in Timișoara for pickup. The Săcălaz roastery does not have public opening hours and is not a pickup point.

Estimated delivery time

We prepare and pack orders within a maximum of two business days, starting on the next business day after order confirmation and, where required, payment confirmation.

The order is ready to be handed to the courier on the third business day. Courier transit time is added separately. For Wholesale volumes or special orders, the timing is agreed with the partner.

Delivery cost

  • In Romania, delivery is free for orders of 200 RON or more.
  • For orders below this amount and for deliveries outside Romania, the shipping cost is calculated automatically at checkout, based on the destination and the parcel weight.
  • We deliver anywhere in Romania and to European Union countries. For international deliveries, transit time depends on the destination and the courier.

6. Payment methods

For retail orders, payment is made online, by bank card, through the secure processor Viva.com.

OVRIDE COFFEE SRL does not request or store the customer’s bank card details.

Accounts of type Wholesale are promoted to and manually approved by the site administrator.

After approval, they benefit from access to preferential prices and the payment options specific to this type of account, including payment by bank transfer.

Cash on delivery is not available.

The fiscal invoice is issued automatically and sent by email after payment confirmation.

7. Return policy

Under the applicable legislation (OUG no. 34/2014), a consumer has the right to withdraw from the contract without stating a reason within 14 calendar days from taking physical possession of the goods. For eligible goods, the consumer may handle them as necessary to establish their nature, characteristics, and functioning and is responsible only for any diminished value caused by handling beyond what is necessary for that purpose.

The statutory right of withdrawal applies to individuals purchasing as consumers. For purchases made for professional purposes or by a legal entity, return terms are governed by the agreed contract and applicable law.

The 14-day right of withdrawal does not apply in the situations exempted by Article 16 of Government Emergency Ordinance no. 34/2014. For our products, this means:

  • Coffee ground to order. If you choose the “ground” format and a brewing method, we grind the coffee specifically for your order. It is a product made to your specifications that can no longer be resold, so it cannot be returned under the right of withdrawal (Art. 16(c)). We also tell you this on the product page, before you add the coffee to your cart.
  • Unsealed bags. Coffee is a food product delivered in a sealed bag. Once you have unsealed the bag, the product can no longer be returned, for health protection and hygiene reasons (Art. 16(e)).

Whole-bean coffee in its original, sealed bag, as well as equipment and accessories, remain eligible for withdrawal within 14 days, under the conditions above.

These exceptions concern only the right to withdraw without giving a reason. If a product arrives damaged, is not the one you ordered, or is not in conformity, you keep all your statutory rights regarding the conformity of goods, including for ground coffee or a bag that has already been opened.

You can submit a request through the “Withdraw from contract” page linked in the site footer or by email to [email protected]. The online form lets you review the information before confirmation and sends an email acknowledgment containing the request details and its submission date and time. Submitting a request does not automatically cancel the order or issue a refund.

If a product was damaged in transit, please report it to [email protected] within 48 hours and include relevant photos so we can check the situation promptly and arrange a solution. This notification period does not limit your statutory rights concerning the conformity of goods.

The consumer dispatches the goods without undue delay and no later than 14 days after communicating the withdrawal, and bears only the direct return cost unless OVRIDE COFFEE SRL agrees to bear it or the law provides otherwise.

We reimburse all payments received from the consumer, including the cost of standard delivery, within at most 14 calendar days after being informed of the withdrawal. Any extra cost resulting from a delivery method more expensive than the standard option offered is not reimbursed. We may withhold reimbursement until we receive the goods or the consumer provides proof of dispatch, whichever occurs first.

Full details, including the steps for starting a return and the refund timeframe, are available in the Return Policy.

8. Invoicing and documents

All orders come with a fiscal invoice, issued automatically and sent by email.

Prices shown on the website include VAT in accordance with Romanian legislation (11% for roasted coffee, 21% for equipment and accessories, as applicable).

9. Privacy and data protection

Personal data provided by customers is processed in accordance with Regulation (EU) 2016/679 (GDPR).

OVRIDE COFFEE SRL respects the confidentiality of customer information and uses the data only for order processing, invoicing, and communications related to the current order.

More details can be found on the dedicated “Privacy Policy” page, available on the website.

10. Intellectual property rights

The website’s content – text, images, logos, graphics, video clips, and other materials – is the property of OVRIDE COFFEE SRL and may not be used or reproduced without the written consent of the owner.

11. Limitation of liability

OVRIDE COFFEE SRL makes every effort to ensure the accuracy of the information on the website, but cannot guarantee it is entirely free of errors.

We reserve the right to correct any pricing, description, or stock errors, without prior notice.

In the event of an obvious pricing or availability error, the customer will be informed, and the order may be canceled with a full refund of the amount paid.

12. Force majeure

OVRIDE COFFEE SRL cannot be held responsible for delays or inability to deliver caused by events beyond its control (natural disasters, fire, strikes, transport restrictions, pandemics, etc.).

13. Governing law and dispute resolution

This contract is governed by Romanian law.

Any disagreements will be resolved amicably, and in the absence of an agreement, disputes will be brought before the competent courts of Timișoara, România.

14. Additional information

Online orders are prepared and managed by the OVRIDE COFFEE roastery.

Cafe pickup is possible only after the products have been prepared, transferred there, and an explicit email confirms that they are ready for pickup.